Privacy Policy
KOLSup respects your privacy and is committed to transparent handling of personal data. This policy explains how we collect, use, and protect information to provide a better experience for creators and supporters.
1. Information We Collect
- Account details such as name, email, avatar, and creator profile information.
- Transaction data including support history, payments, and related transaction records.
- Technical data such as IP address, device type, browser, and access logs for operations and security.
2. How We Use Information
- To provide and maintain core KOLSup features.
- To personalize experience and recommend relevant content.
- To support customer service, resolve issues, and prevent fraud.
- To comply with legal obligations when required by competent authorities.
3. Data Sharing with Third Parties
KOLSup shares data only when necessary with service providers such as payment processors, technical infrastructure partners, or analytics providers. We require these partners to meet security standards and use data only for agreed purposes.
4. Storage and Security
- Data is stored in environments with reasonable technical and organizational safeguards.
- We apply access controls to restrict personal data access.
- No internet transmission method is completely secure.
5. Your Rights
- Request access to, correction of, or updates to your personal information.
- Request account deletion in accordance with current support procedures.
- Withdraw consent for certain processing activities where applicable.
6. Cookies and Similar Technologies
KOLSup may use cookies to maintain login sessions, remember user preferences, and improve site performance. You can manage cookie preferences in your browser settings, but disabling cookies may affect certain features.
7. Policy Updates
This privacy policy may be updated periodically to reflect service or legal changes. The latest version is always published on this page with its effective date.
8. Contact
If you need support regarding personal data or privacy rights, please contact us via our Contact page or call (+852) 5170 7620.